Frequently Asked Questions

Everything you need to know about your minimal phone journey.

What is the shipping timeframe for my order?

Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location but generally range from 7-14 business days.

Does The Light Phone work with my current carrier?

The Light Phone II is unlocked and compatible with most major 4G LTE networks, including Verizon, AT&T, and T-Mobile. We recommend checking our compatibility tool before purchasing.

What is your return policy?

We offer a 30-day return policy for a full refund if the device is in its original condition. Please note that a small restocking fee may apply to opened items.

Does the phone come with a warranty?

Yes, every new Light Phone comes with a one-year limited hardware warranty that covers manufacturing defects under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I use my existing SIM card?

In most cases, yes. You can simply swap your nano-SIM card from your current device into The Light Phone, provided your carrier supports the device's frequency bands.